Work Experience

Sr. UX Writer, Product Design

LUCID

August 2020 - Present

RESPONSIBILITIES

Write and edit clear, concise, jargon-free product copy that helps Lucid clients meet their business goals
Study customer behavior, user feedback and trends, and the market research competitive landscape and become a subject matter expert of all Lucid products
Champion the Lucid brand voice and style throughout all products and documentation
Collaborate with designers, product managers, engineers, marketers, and other stakeholders on a daily basis to ensure that customer needs are being met within our documentation
Create, maintain, and evolve content guidelines for the suite of Lucid products
Contribute to the continuous improvement of Lucid’s Support Site

CVENT

February 2017 - August 2020

RESPONSIBILITIES

Manage, mentor, and lead individual UX writers, UX content strategists, and localization specialists
Drive the day-to-day planning and execution of content creation
Collaborate with other UX managers and internal stakeholders on new product features and plans
Develop processes, workflows, and content templates and patterns
Involved with team strategy, vision, and goals
Assist the content strategy team in creating and developing their content and documentation roadmaps
Oversee the development of client-facing release communications
Ensure all content guidelines are being met and up to standards
Help to drive a vision for our product content across all platforms
Improve the application through content review and user testing
Assist in creating and maintaining documentation and application standards
Assist in efforts to continually improve the application

CVENT

February 2014 - February 2017

RESPONSIBILITIES

Manage, mentor, and lead individual UX writers, UX content strategists, and localization specialists
Help to drive a vision for our product content across all platforms
Establish procedures and processes within the team and department
Improve the application through content review and user testing
Influence internal team processes
Provide leadership to the content strategy and UX teams to ensure content meets both business objectives and user’s needs
Work closely with the localization team to make sure content translations are done correctly and quickly
Collaborate, manage, and maintain articles in an internal content management system
Assist in creating and maintaining documentation and application standards
Assist in efforts to continually improve the application
Research, analyze, and provide usability feedback to the product team

CVENT

July 2012 - February 2014

RESPONSIBILITIES

Provide leadership to the content strategy and UX teams to ensure content meets both business objectives and user’s needs
Influence internal team processes
Able to articulate content choices and the thinking behind my work
Work closely with the localization team to make sure content translations are done correctly and quickly
Collaborate with other teams to write easy-to-understand user interface text
Collaborate, manage, and maintain articles in an internal content management system
Manage application localization for all projects
Write and edit product documentation including online help, internal and external user guides, and training materials
Gather and prepare technical product documentation and new release highlights for clients
Assist in creating and maintaining documentation and application standards
Assist in efforts to continually improve the application
Provide usability feedback to the product team

CVENT

June 2010 - July 2012

RESPONSIBILITIES

Collaborate with other teams to write easy-to-understand user interface text
Collaborate, manage, and maintain articles in an internal content management system
Manage application localization for all projects
Write and edit product documentation including online help, internal and external user guides, and training materials
A strong eye for grammar and a deep respect for content style, voice, and tone
Gather and prepare new release highlights and deliverables for clients
Assist in creating and maintaining documentation and application standards
Assist in efforts to continually improve the application
Provide usability feedback to the product team
Review, edit, and assist in the development of internal requirements, processes, and documents

CVENT

August 2007 - June 2010

RESPONSIBILITIES

Write and edit product documentation including online help, internal and external user guides, and training materials
A strong eye for grammar and a deep respect for content style, voice, and tone
Gather and prepare new release highlights and deliverables for clients
Assist in creating and maintaining documentation and application standards
Assist in efforts to continually improve the application
Provide usability feedback to the product team
Review, edit, and assist in the development of internal requirements, processes, and documents